A large bank is charging its customers for the different products they have contracted. The business logic to these charging events is tied to individual knowledge of experts, fragmented over numerous documents and forced into standard applications that require frequent and significant repair and maintenance to stay aligned with the tariff and charging requirements.
Technical workarounds have increased the complexity, decreased the flexibility and led to application releases with many errors in the charging functionality.
Further, the introduction of new tariff and charging structures is difficult and by times nearly impossible to realise.
Charging logic and knowledge of experts is functionally and transparently integrated with document logic and fed into digital knowledge bases.
Thanks to this transparency and adaptability, charging related maintenance on application releases can now be done easily and against significantly lower costs.
High level of control and maintainability
Clear communication between banking house employees and vendor
Unlimited scalability and growth
Shorter time to market for tariff changes
Low number of errors
Low operational costs
First-time right charging processing preventing revenue loss